Talk to us
Everything reaches the same inbox, and a person reads it. Write from the email on your account and say which subject or payment you mean. That gets you a useful reply first time.
Email us
[email protected]Refunds reviewed
3 to 5 business days
What is it about?
Pick the closest topic. The subject line is filled in for you, so your message lands in the right queue.
Help with your studying or your account
Write from the address you signed in with, and tell us the subject and chapter you were on. If something looked wrong in a question or a mark scheme, send the question and we will check it against the syllabus.
Billing, Pro subscriptions and refunds
Include your payment reference: the Paddle receipt number, or the bKash transaction ID you submitted. Our Refund Policy sets out what we can refund and when.
Your data, or deleting your account
You can export or delete your account from your profile at any time without contacting us. If you would rather we did it, email from your registered address. The Privacy Policy explains what we hold and how long we keep it.
Schools, tutors and partners
Use the partner request form. It asks for what we need to route your enquiry properly. Press and commercial enquiries can go straight to the address above.
Subject Support
Email about supportYour email will start like this
SubjectSupport
Before you write
Several things students email about are already answered, or can be done without us.