Refund Policy

Last updated: 5 July 2026

Academiq (“Academiq”, “we”, “us”, or “our”) provides revision resources, practice questions, and AI-powered tutor services through our website at academiq-edu.com (the “Service”). This Refund Policy explains the terms and conditions governing refunds for our paid “Pro” subscriptions.

1. General Policy

Due to the digital nature of our services and the immediate availability of gated revision materials, all purchases of Academiq Pro subscriptions are generally non-refundable once the subscription period has begun, except as required by applicable law or under the specific exceptions outlined in this policy.

2. Exceptions and Eligibility

We may issue refunds under the following limited circumstances:

• Billing errors or double-charges. If you were charged multiple times for a single subscription activation due to a technical error.
• Technical issues. If a verified system error prevents you from accessing your paid Pro benefits for an extended period, and we are unable to resolve the issue within 3 business days of being notified.
• Accidental purchases. Refund requests made within 24 hours of purchase may be considered on a case-by-case basis, provided no premium materials (such as PDFs) have been downloaded and AI Tutor usage remains at zero for the new subscription period.

3. bKash Payments (Bangladesh)

For manual payments processed via bKash:

• Refunds can only be issued if the transaction is pending review or in the case of a verified billing error.
• Once a bKash payment is verified and Pro status is granted, the transaction is final and non-refundable.
• Approved refunds for bKash payments will be sent back to the sender bKash number, minus TODO_ANY cash-out or processing fees charged by the mobile operator.

4. Paddle Payments (International)

For international payments processed via Paddle:

• Paddle acts as our Merchant of Record. All refunds are processed in accordance with Paddle’s billing terms.
• Upon approval of a refund request by Academiq, Paddle will credit the amount back to your original payment method (e.g., credit card, PayPal).
• Processing times for international refunds typically take 5 to 10 business days to reflect in your account.

5. Abuse and Term Violations

We reserve the right to deny refund requests if we detect abuse of our refund policy or a breach of our Terms & Conditions. Specifically:

• If your account is suspended or terminated due to a violation of our Acceptable Use policy (such as scraping, account sharing, or exploiting the AI Tutor).
• If there is evidence of fraudulent activity or duplicate accounts created to exploit referral benefits.

6. How to Request a Refund

To request a refund, please contact us by emailing support@academiq-edu.com.

Please include the following details in your email:

• Your registered email address (used for Sign in with Google).
• Your payment method (bKash or Paddle).
• The transaction reference (TrxID for bKash, or Paddle transaction reference).
• A brief explanation of the reason for the refund request.

We review all refund requests within 3 to 5 business days.