Cambridge O Level Business Studies · Syllabus 7115 · People in Business
Training
What is Training?
The process of developing employees' knowledge and skills so that they can perform their current job effectively and take on future roles. For the business, training raises productivity and quality, improves safety, reduces waste and errors, makes the workforce more flexible and supports retention. For the employee, it builds competence and confidence, improves promotion prospects and increases employability. Its costs are money, working time lost while training takes place, and the risk that better-trained employees become more attractive to competitors.
This definition is part of the People in Business chapter in Cambridge O Level Business Studies.
Training in context
Organisation is the framework that turns a motivated workforce into coordinated action: an organisational chart sets out levels of hierarchy, chain of command and span of control, and managers plan, organise, coordinate and control the work within it. Delegation passes authority to a subordinate while accountability for the outcome stays with the manager, and autocratic, democratic and laissez-faire leadership each suit different situations rather than one style being universally best. Recruitment, selection and training then supply and develop the people who fill that structure, and effective communication, understood by the receiver and confirmed by feedback, is what lets instructions and information actually move through it.